Every Orvelle clutch is checked before dispatch. If your piece arrives defective, damaged or different from what you ordered, we will replace it.
How to request a replacement
- Contact us within 48 hours of delivery at team@orvellebyishita.in or +91 87004 10849, with your order number.
- Share an unboxing video that starts with the sealed parcel and shows the defect, plus clear photos of the issue.
- Once we confirm the issue, we arrange a pickup or tell you how to send the piece back, at no cost to you.
- We dispatch the replacement after the original reaches us. If the same piece is unavailable, we offer another piece of your choice or a full refund to your original payment method.
What is covered
Manufacturing defects present on arrival, transit damage and wrong items. Normal signs of handwork (slight variation in beading, thread or sequin placement) are part of a handcrafted piece and are not defects.
What is not covered
Damage after delivery from use, moisture, perfume or improper storage. We do not currently accept returns or exchanges for change of mind.
Your rights
The unboxing video helps us verify a claim quickly. This policy does not limit any rights you have under the Consumer Protection Act, 2019, and we will consider every genuine claim fairly.